Archive for July, 2008

Using ‘Prompting Lists’

Monday, July 21st, 2008

Don’t wing it when you ask for referrals. If you always wing it when you talk to your clients about referrals, you’ll usually lack the confidence and preparation necessary to achieve good results. Do think ahead. Do come prepared to suggest specific names, categories, or a prompting list.  

I don’t know what a prompting list is,  Do you have an example? Thanks Steve

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Steve,A prompting list (also called a Target List or Hit List) is a list of people you prepare to show your client (or center of influence) to see if they know anyone on the list they feel comfortable introducing you to.

For instance, if you are calling on a small business owner, you could come up with a list of other business owners in the area or within his/her industry. Or, if you are calling on an executive within a large company, you could come with a list of other executives within that same company.  After you have gained permission to brainstorm referrals, you can present the list like this:

“George, we’re just brainstorming here, but I was giving it some thought.  I have a short list of folks that I think you might know. I was thinking of calling on them and wanted to see if there’s anyone you might feel comfortable introducing me to in some simple way.”You may find some verbiage that flows better for you, but you get the idea.

You can lead the brainstorming with the list, or you can employ it when the brainstorming hits a lull.

Bill 

A Fast Start for a New Advisor

Monday, July 21st, 2008

Hi Bill

We have just started an experienced adviser and are looking at ways in which we can give him a fast start.

Our major problem is we are in Australia and we have recruited him from South Africa, so he has no natural market, not even other South Africans, as there are probably only about a dozen here in Cairns.

We are very happy with the quality of our recruit, but are looking for any good ideas we can get to assist him get off to a flying start. We have bought your “Boot Camp in a Box” and are starting to work our way through the package. I might add that we are and have always been, a “by referral only” practice. We have never seen the need to advertise in any form and we want to keep it that way.

Incidentally, he was one of South Africa’s top amateur golfers, so we do intend to work that part as much as possible. 

John S.

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John,

G-day!.

Yes – definitely leverage his golfing ability.  The question is how much do you emphasize the golf and how much the fact that he is an experienced (i.e. – good) advisor.  Determine 2-3 really nice courses, where people with money play.  And have him play there a few times per week (what a job!), walking on as a single – but asking to be put into a group.

He should also get involved in one or more high-profile charities or community service organizations.  Also, going to networking events put on my the Chamber of Commerce, Board of Trade (or whatever your equivalent is in Aus.)

As he really gets out in the community he should be looking for 3 opportunities:  1) potential clients, of course;  2) opportunities to present in front of groups (clubs, business associations, executives in a large company, etc.);  and 3) other centers of influence who should become part of his network.

Bill  

 

Crafting Effective Introductions

Tuesday, July 8th, 2008

During one of your Boot Camp presentations you were handling objections.  A few times you would say words to the affect of ” if we could craft a way for you to introduce to your friend that would feel comfortable for everyone concerned, would you feel more comfortable with this process?”  Could you explain how you do that?

Thanks,
Keith
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Keith,

What I mean by “crafting an introduction” is that you and your client collaborate on the best way for them to introduce you to their friend/colleague/relative.  While it’s good for us to have a favorite way – it’s a good idea to see what they think would be best – based on their relationship with the prospect.  For instance, you might suggest an email introduction, but email is not the way they normally communicate with their friend. So maybe they call their friend.  Or, you may like to meet take the client and prospect to lunch for a social introduction (which is usually a great way), but they might not have the time and would prefer to introduce you with an email.

Bill  

 

Charitable Donation Make Great Client Gifts

Tuesday, July 8th, 2008

For the past two years in lieu of sending holiday gift baskets to clients I have been making a charitable donation in their honor.  I’m involved with a human resources group for my 401(k) business and each year we hold a silent auction to benefit a local charity.  I make the donation to the charity that has been selected as the auction recipient and send a letter of explanation to my clients including a bit about the charity.  I also thank them for the many opportunities I have to serve them as clients.  

This year’s charity was a Firefighter’s  foundation set up to assist families of firefighters who were injured in the October wild fires here in San Diego County.  I can’t tell you the number of supportive letters, emails and phone calls I received from top clients (one of whom was nearly burned out).  May of them commented how they really don’t need more gifts anyway.  Years ago I ‘d send out nice desk-top calendars I but stopped when no one so much as said “thanks”.

Cheers,

Scott

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Scott,

Thanks so much for taking the time to write an to share an idea that has been working for you.   I, too, have donated to charities in lieu of client gifts – but I’ve done it one client at a time – to their favorite charity. I like the idea of a much larger gift on behalf of you and your clients.

Thanks a billion!

Bill   

 

Referral Lunches

Tuesday, July 8th, 2008

Hi Bill,

I am just letting you know I really enjoy what you have to offer, I have purchased a few items from you and have listened to all of your pod casts that I can find through tunes and prowebradio, I have a question in regards to one of your podcasts interviews with Phil Simonides, in the conversation you guys are speaking of a meal that you might invite 8 -10 people 2 current client couples and 2 prospect couples including you and your spouse, my question would be what would you have conversation wise , a 30 second talk about yourself and what you do and then just regular conversation, or what would you recommend?

Chad P.

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Chad,

The most business you should talk is a brief introduction of yourself – in as client-centered orientation as possible.

After that, just get to know each other. Talk about family, work, sport, etc.  Before the dinner, ask your referral source “What’s going on in their life that’s important to them?” If appropriate, let that be part of your conversation.  There are many high-level prospects who would prefer to meet you in a social context before they’re ready to talk business with you.

Bill